Our relaunch will take place under strict observance of the measures imposed. This means that in addition to the necessary attention to hygiene and the safety of both employees and visitors, we will also strictly respect social distancing of 1.5 meters.
In order to avoid the spread of the coronavirus, we will only allow a limited number of visitors during fixed time slots. Only visitors with a valid e-ticket will have access to De Ruien. Visitors who are entitled to a free ticket or discount are invited to book their ticket via firstname.lastname@example.org.
Guided walks combining De Ruien and Sint-Carolus Borromeus will restart at a later date, as well the school visits. New reservations are subject to possible delay.
Q: How can I buy a ticket?
A: Click here to purchase your ticket. Select the number of people, the day on which you want to visit De Ruien and the time of your visit. Fill in the necessary personal details so that we can process your order.
Are you an Antwerp City Card holder, an Open Monumenten member or are you entitled to a discount via Toerisme Vlaanderen? Then book your ticket via email@example.com.
After making a successful reservation, you will receive a confirmation email with all of the practical information you will need for your visit. Both the ticket and your confirmation email will state the date and time of your visit. Visitors who make use of a discount or free entrance can hand in their voucher or show their Antwerp City Card at the start of their visit.
Q: Can I also buy a ticket at the reception desk in the Ruihuis?
A: For security reasons, it is currently only possible to buy tickets at the reception desk of the Ruihuis with Bancontact/Mastercard. To be sure of a spot on the tour, it is best to buy your ticket online or make a reservation via firstname.lastname@example.org if you are entitled to a discount or free admission (e.g. Antwerp City Card holders, Open Monumenten members and discount via Toerisme Vlaanderen).
Q: I am entitled to a free ticket or discount, how can I book my visit?
A: Are you an Open Monumenten member, an Antwerp City Card holder or are you entitled to a discount via Toerisme Vlaanderen? Then book your ticket via email@example.com. You don’t have to buy a ticket online, however, please bring your voucher or Antwerp City Card with you on the day of your visit.
Q: Can I also book a guided walk or a school visit?
A: All visits have been cancelled until Monday March 1st 2021 (subject to a possible delay). The combi walks and school visits will start again in a later phase. New reservations are subject to change.
Q: I have a gift voucher from De Ruien for an interactive tablet walk, how can I use it?
A: You can exchange your gift certificate for an interactive tablet walk here. Fill in your voucher code to activate your walk. Select the number of people (minimum 2, maximum 10), the day on which you want to visit De Ruien and the time of your visit. Fill in the necessary personal details so that we can process your order. After making a successful reservation, you will receive a confirmation email with all of the practical information you will need for your visit.
Q: My gift voucher has expired during one of the closing periods of The Ruien (March 14th 2020 to June 30th 2020, August 1st 2020 to September 1st 2020, October 29th 2020 to March 2nd 2021), can I still use it?
A: A gift voucher is valid for one year. This means that you have a year to exchange your gift voucher for an interactive walk with tablet. Your visit in itself doens’t need to take place within that same year. If your gift voucher expired during one of the closing periods, you can still exchange it for a visit. An expired gift voucher can still be exchanged for an interactive walk with tablet on the condition that you send an e-mail to firstname.lastname@example.org before March 31st 2021. Your visit can take place between March 2nd 2021 and November 31st 2021. After this period it will no longer be possible to visit The Ruien with an expired gift voucher.
Q: Are De Ruien COVID-proof?
A: Thorough professional analysis of the available scientific research has shown that there is no specific risk of COVID-19 contamination in sewers in general and in De Ruien in particular. This is in compliance with all safety measures and guidelines.
Q: Is it mandatory to wear a face mask?
A: Yes, this is a mandatory safety measure. We recommend that you bring your own cloth face mask.
Q: I do not have a face mask, can I get one in De Ruien?
A: You can borrow a sustainable face mask from De Ruien. At the end of your visit to De Ruien, please deposit the borrowed mask in the appropriate laundry bag.
Q: Is it mandatory to wear gloves?
A: No, this is an optional safety measure. You can get disposable gloves from De Ruien at the reception desk. At the end of your visit to De Ruien, please deposit the gloves in the disposable container.
Q: Is it mandatory to wear protective glasses?
A: No, this is an optional safety measure. You can borrow protective glasses from De Ruien. At the end of your visit to De Ruien, please deposit the protective glasses in the appropriate laundry bag.
Q: Is a visit to De Ruien safe?
A: Definitely! We have been working hard to make sure that you can visit De Ruien in a safe way. For example, we provide disinfectant alcohol at the entrance and exit, we keep a safe distance of 1.5 metres at all times and the various rooms (reception hall, changing rooms, sanitary facilities, etc.) and materials (boots, tablets, used face masks and glasses, etc.) are washed and/or disinfected after each use.
Moreover, we provide a set of products to each visitor in order to guarantee basic hygiene during the tour, including: a sustainable cloth face mask (mandatory – can be borrowed if you do not own one), protective goggles (optional – can be borrowed), disposable protective clothing/overalls and disposable gloves (optional), disinfected boots, paper tissues and disinfectant wipes, disinfectant and hand soap, individual headphones or earbuds, as well as a washable bag and closed plastic bins for storing audiophones/tablets.